About Us

Miracle Hands exists to provide NDIS support for people with disabilities, and their families and carers.  Operating as an in-home health, personal and community care service provider, Miracle Hands focuses on providing a full range of non-medical, lifestyle and wellbeing services that enable people with disabilities to remain independent in their own homes.

Miracle Hands is designed to provide individuals and their families with the “best choice” for their home care needs.  At Miracle Hands, the focus is on meeting individual needs and tailoring a home care support plan to suit each and every person. The services provided are delivered in a way that promotes dignity, integrity and respect.  This is achieved by approaching things differently – by seeling clients’ as people with personalities, families, interests and dreams rather than just another client.

Miracle Hands serves to play an active managerial role in its provision of care. The services provided are on an individual level, instead of following in the path of large agencies that are often impersonal.  Other agencies have a little-to-no focus on customising services or providing the consistent stability of having the same carer or carers who are already aligned with the family’s needs.

This is where Miracle Hands really are miracle workers. Miracle Hands determines what the client wants – not just in the care provided, but also in the type of care they get.  Miracle Hands matches clients with a carer (or carers) who is the best fit – taking into account schedules, services required and how the carer fits in the client and the family.   A carer should empower the client and their family – not be a hindrance.

The focus is on providing clients with the same carer – a welcomed known entity.  However, shift cancellations, injury illness or additional shift requests can sometimes make this impossible.  In this case, supplementary carers will be fully briefed on how a person and their home is to be cared for, before entering the environment.

The care provided by Miracle Hands is based on the principles of compassion, the dignity of the individual and a commitment to excellence. Eligible clients can access Miracle Hands through either a self-referral or by being referred by their carer, medical advisor or medical insurer.

Miracle Hands closely with State and Commonwealth government departments, local councils and other service providers, always ensuring the company own culture of the client, community and family-centred programs drive the business on a daily basis. Miracle Hands responds to individual needs by working with people creatively and constructively.

Our Services Include:

Household Task:

Household tasks, including essential tasks that the client is not able to undertake, such as meal preparation and delivery, house or yard maintenance, cleaning and laundry.

Personal Care :

Daily Personal Activities, including for people with high needs, involving:
– assisting with and/or supervising personal tasks of daily life to enable the client to live as autonomously as possible. These individual supports can be provided in a range of environments, including but not limited to, the participant’s own home; and
– for people with higher needs, supports provided by a worker with additional qualifications and experience relevant to the person’s complex needs.

Community Nursing:

Community nursing care, the provision of specialist care for clients who have high care needs requiring a high level of skill, and the training of support workers to respond to the participant’s complex needs.

Assist – Travel/ Transport:

Assistance with travel and transport, to support people access the community, work or education where they cannot do so through other means of transport.

Assist – Life Stage, Transition:

Assistance with life stages and transition, including Support Coordination. This involves strengthening a client’s abilities to coordinate their support and participate in the community.

Accommodation Support :

Assistance with daily life tasks in a group or shared living arrangement, involving assisting with and/or supervising tasks of daily life in a shared living environment, which is either temporary or ongoing, with a focus on developing the skills of each individual to live as autonomously as possible. This includes short-term accommodation and assistance

Group/ Centre Activities:

Group and Centre Based Activities, including assisting clients to participate in the group-based community, social and recreational activities.

Therapeutic Support:

Therapeutic Supports, provided to assist clients aged from 7 years to apply their functional skills to improve their participation and independence in daily, practical activities in areas such as language and communication, personal care, mobility and movement, interpersonal interactions and community living.

Support Coordination:

Support Coordination, providing you with as much or as little assistance as you need.Support Coordination helps build your ability to act independently. This can include empowering you to access and co-ordinate your supports, and providing assistance to help you participate more in your community.The NDIA may consider adding Support Coordination to your plan if there are reasons you could experience challenges navigating the NDIS or managing your providers efficiently.

Plan Management:

Miraclehands NDIS Plan Management services gives you all the benefits of self-management without the financial, administrative and coordination workload.

With assistance from an Miraclehands Plan Manager you have the option of engaging NDIA registered or unregistered services to provide your support. This for example would mean you could continue to receive support from your local sole trader therapist who does not wish to go through the NDIA registration process.

Participate Community:

We all want a bit of fun in our lives. Is one of your goals is to be able to find and participate in social activities, events and other community activities yourself? We can help.If you are an NDIS participant and have been approved for the support category ‘increased social & community participation’ in your NDIS plan, you can access the supports below.

Personal Mobility Equipment:

We have a large selection of personal mobility equipment for clients to view and test. If we do not stock the item, we will be able to obtain the appropriate power chair, mobility scooter or manual wheelchair normally within a week. Every piece of equipment that Miracle Hands, vends is “customized”, adjusted and fitted to meet each individual’s needs. We treat each client independently because we recognize that abilities and needs differ.

Interpret/Translate:

Participants from Culturally and Linguistically Diverse backgrounds may require assistance to access translation and interpreting services in order to implement the supports available in their National Disability Insurance Scheme (NDIS) Plan.

Vision Equipment:

Assistive products for drawing and writing, audio labellers, braille embosser- notetaker with voice output, braille printers- desk top, braille printers- portable, cctv electronic magnification unit- portable, CCTV/ electronic magnification unit, dog guide, dog guide ongoing costs, image-enlarging video systems- desk top magnifier, other vision equipment not listed, sound recording and playing devices, tactile sticks or white canes, vision equipment delivery to a participant, vision equipment delivery, set up/ training, vision equipment rental, word processing software for alternate access- vision.

Accommodation/Tenancy:

The Disability Trust provides quality housing supports to people with disability, through our Specialist Disability Accommodation (SDA), housing and tenancy management services for people with disability.

Assistive Prod House Hold task:

Our team at Miracle Hands is dedicated to providing individuals with a disability to gain full independence in the comfort of their own homes. You tell us what assistance you need and we are here to support you with as much or as little assistance you need. At Miracle Hands, we are here to provide support with your daily household tasks so you can live independently.

Assist Personal Activities:

This is an individualised service (for both adults and children) where Miracle Hands Workers assist you to complete daily activities that are relevant to your individual needs and support requirements.

Personal Activities High:

Assistance with daily personal and high intensity daily personal activities.assistance from a live-in carer, specialised home-based assistance for a child, personal care.

Hearing Equipment:

With the introduction of the NDIS, more people will have access to government funded hearing help and supports.Now anyone with a hearing loss, irrespective of age, that meet the eligibility criteria, will have access to funding for that hearing loss via the National Disability Insurance Scheme.

Assist Access-Maintain Employ:

Assistance to access and maintain employment.Workplace assistance enables a participant to successfully obtain and/or retain employment in the open or supported labour market.

Includes:

• employment related assessment and counselling
• assistance in specialised, supported employment
• employment preparation and support, individually or in a group